Support and Privacy Policy

Project 828 is an independent creative brand operated by Senzian Graham.This page provides support and privacy information for apps and games published by Senzian Graham under the Project 828 brand.

Effective date: June 17, 2026**This page provides support and privacy information for apps and games published by Senzian Graham, including:* Walls Between Friends
* STAXX
* NC Wizard
* Bigger Bites
* Other apps published by Senzian Graham that link to this page---# App SupportNeed help with one of our apps?Developer: Senzian Graham
Support email: [email protected]Please include the following information when requesting support:* The name of the app
* Your device model
* Your operating-system version
* A description of the problem
* The steps that caused the problem
* A screenshot, when possibleSupport messages are generally answered within three to five business days.## Walls Between Friends SupportContact us for help with:* Starting or joining a game
* Local pass-and-play
* Online rooms and room codes
* Player or AI setup
* Pawn movement
* Wall placement
* Sound and music
* Screen-layout or performance issuesOnline features require a working internet connection.## STAXX SupportContact us for help with:* Game controls
* Falling-tile behavior
* Scores and saved progress
* Normal or Expert mode
* Sound and music
* Display or performance issues## NC Wizard SupportContact us for help with:* Opening CNC, NC, or G-code files
* Editing and formatting programs
* Saving or exporting files
* Program checking
* Graphic simulation
* File compatibility
* Camera or Photo-to-Text featuresAlways review generated or edited CNC code before running it on machinery. NC Wizard is an assistance tool and does not replace proper machine setup, inspection, simulation, or operator judgment.## Bigger Bites SupportContact us for help with:* Movement and controls
* Game progression
* Saved progress
* Sound and music
* Display or performance issues## General TroubleshootingBefore contacting support, try:1. Close and reopen the app.
2. Restart your device.
3. Confirm that the app and operating system are updated.
4. Check your internet connection when using online features.
5. Reinstall the app if necessary.Deleting or reinstalling an app may erase progress or settings stored only on the device.---# Privacy PolicySenzian Graham respects your privacy. This policy explains how information may be handled when you use our apps.## Information We Do Not Intentionally CollectUnless a specific app clearly states otherwise, our apps do not intentionally collect:* Your name
* Your home address
* Your telephone number
* Your personal email address
* Your contacts
* Your photos
* Your precise location
* Health information
* Financial or payment-card information
* Advertising identifiers for tracking
* Browsing history outside the appWe do not sell personal information.We do not use personal information for targeted advertising.## Information Stored on Your DeviceSome apps may store information locally on your device, including:* Game progress
* High scores
* App settings
* Sound and music preferences
* Recently opened files
* User-created or edited filesThis information normally remains on your device and may be removed by clearing the app’s data or deleting the app.## Walls Between Friends Online GameplayWalls Between Friends includes optional online room-code multiplayer.When online mode is used, limited gameplay information may be transmitted through Firebase Realtime Database so players can create rooms, join rooms, and synchronize a match.This information may include:* A temporary room code
* Player selections
* Turn information
* Pawn positions
* Wall positions
* Game status
* Other information required to synchronize the matchWalls Between Friends does not require users to create an account. We do not request a player’s real name, email address, or password for online gameplay.Online gameplay information is used only to provide multiplayer functionality.Firebase and its infrastructure providers may automatically process limited technical information, such as IP addresses, device or browser information, and service logs, according to their own privacy and security practices.## NC Wizard FilesNC Wizard is designed to process CNC, NC, and G-code files locally.Files opened or edited in NC Wizard are not intentionally uploaded to Senzian Graham.Files may leave your device only when you choose an action such as saving, sharing, exporting, opening an external service, or using a device feature that requires external processing.## PurchasesPurchases are processed by the store through which the app was obtained, such as the Apple App Store or Google Play.Senzian Graham does not receive your complete payment-card information. Payment processing is governed by the store provider’s own privacy policy.## Support MessagesWhen you email us for support, we receive the information you choose to provide, such as:* Your email address
* The app name
* Device and operating-system information
* Screenshots
* Details about the problemSupport information is used only to respond to your request, investigate problems, improve the app, and maintain necessary business records.## Third-Party ServicesSome apps may rely on third-party services for distribution, online functionality, crash reporting, hosting, or other necessary features.These services may process limited technical information according to their own privacy policies.Third-party services may include:* Apple App Store and related Apple services
* Google Play and related Google services
* Firebase services used by Walls Between Friends## Children’s PrivacyOur apps are not specifically directed to children under 13, and we do not knowingly collect personal information from children.A parent or guardian who believes a child has provided personal information may contact us at:[email protected]## Data RetentionLocal app information remains on the device until it is deleted, cleared, overwritten, or the app is removed.Temporary online gameplay information is retained only as reasonably necessary to provide online functionality, maintain service reliability, resolve problems, or meet legal obligations.Support emails may be retained as reasonably necessary to respond to requests, document resolved issues, prevent abuse, and comply with legal requirements.## Data SecurityWe use reasonable measures intended to protect information handled through our apps and support services.No electronic transmission or storage method can be guaranteed to be completely secure.## Your ChoicesYou may:* Avoid optional online features
* Delete locally stored information by clearing app data or deleting the app
* Contact us with privacy questions
* Request deletion of personal information you previously sent directly to supportBecause most apps do not use user accounts, we may not have information that can be connected to a specific user.## Changes to This PolicyThis policy may be updated when apps, services, legal requirements, or privacy practices change.The effective date at the top of this page will be updated when material changes are made.## ContactFor app support, privacy questions, feedback, or data requests:Senzian Graham
Email: [email protected]When contacting us, include the name of the app your question concerns.